MY ACCOUNT MEYOU PARIS
You wish to create an account on our site meyou-paris.com to have the history of your orders, but it does not work? The account activation email has probably arrived in your spam folder.
You can find your order history by clicking on this link: Meyou Paris order history
DELIVERY AND RETURNS
Home delivery in France is done within 2 to 5 working days.
Free from 129€ of purchase, for any lower order, the price varies according to the weight/volume of your order.
We deliver throughout the European Union.
However, if your country is not listed, please contact us at contact@meyou-paris.com indicating the product you would like to order, and we will establish a quote.
Prices and delivery times vary according to the destination and the weight/volume of the order.
PAYMENT
Several possibilities are available to you to pay your order:
- by credit card: CB, Visa, Master Card, Amex
- by Paypal.
Orders are shipped between 1 and 3 working days after receipt of payment, whatever the method of payment.
meyou paris products
Yes, the cushions are included in the products and are in the color shown in the product presentation photos.
Unfortunately, this is not possible at the moment. If you wish to change the color of your cushion, we advise you to buy one by the unit in the accessories section of our site.
> Les cubes structure métal, les Ball, les Bed, le Nest et les Square sont adaptés pour des chats allant jusqu'à 9kg.
> Les cubes édition bois, conviennent plutôt à des chats légers allant jusqu'à 4kg.
To clean a cocoon, you can use a vacuum cleaner or a damp cloth. The cocoon cannot be washed.
To restore its shape, simply pass a damp cloth over the area where the cocoon is deformed to reform it and wait a few hours for it to dry.
The cat, perspires by the pads, which explains the deformation of the top of the product if this one goes up on it.
It is necessary to humidify with a water spray the cocoon and to wait 5 minutes. Once it has become soft, remove it. Then do the same operation with the new cocoon, wait 5 minutes, deform it slightly to allow its installation in its base and put it back in its initial shape.
After sales service
Contact us by e-mail at contact@meyou-paris.com or via our contact form, an answer will be sent to you within 48 hours.
You can also contact us by phone at 01 86 90 35 95 from Monday to Friday from 8am to 5:30pm.
The goods must be returned to us in new condition and in their original packaging to the following address at your expense: Meyou Paris, Rue des Dames, 62620 Ruitz.
The refund (net of preparation costs) will be made after receipt and verification of the items excluding delivery costs.
Customers within the EU have a 14-day cooling-off period from the day they receive the package to cancel their order.
Sales Professionals
Meyou Paris offers an adapted program for resellers and dropshippers.
- Contact us by e-mail at contact@meyou-paris.com or via our contact form, an answer will be sent to you within 48 hours.
- You can also contact us by phone at 01 86 90 35 95 from Monday to Friday from 8am to 5:30pm.